'At this time, we do not believe there is any damage or loss to your data.' 'Be assured that there was no security breach or attack on our servers,' Patel wrote. We then decided to restore service at a purposefully measured pace to closely monitor the system and prevent another overload.' After fixing the problem, a surge in traffic overloaded the servers when we restored connectivity.

But in both cases, restoring full service took longer than we would have liked. 'The initial disruptions lasted just a few minutes while we undid the change. 'In both cases we made network configuration changes that inadvertently blocked customer access to a portion of our servers,' Patel wrote, in a message that was later deleted by Intuit. Why should Intuit be any different than the clients they have affected?'Īccording to an 'important message' from Kiran Patel, executive vice president and general manager of Intuit's Small Business Group, the company had service outages over two days, due to scheduled maintenance. After all, cash flow is king as all of us know in 'small business' and it would serve them right to report a loss for the month of March.

'It doesn't amount to much in the grand scheme, but multiply that times thousands. 'We will be issued a credit for the month of March all 4 companies,' 'bwebbAR' wrote. However, Intuit apparently is issuing refunds. In addition, we know this has disrupted many businesses and want to make things right for you.' We are working to fully understand their cause and fix this problem. We deeply regret the frustration these outages have caused you. We continue to monitor systems to ensure stability. We've restored QuickBooks Online, QuickBooks Online Payroll and other services that were disrupted earlier today. We do know that no customer data was lost in today's interruption.'Ī short time later, the company added: 'We're back. As we work toward full restoration we are closely monitoring systems to ensure stability. 'We're continuing to investigate the cause of the problem. 'A growing number of customers now have access to QuickBooks Online, QuickBooks Online Payroll and other services that were disrupted earlier today,' Intuit said in a statement that was posted to its community site. On Friday, at press time, the company was in the process of reassuring customers that its services were being restored. Intuit suffered intermittent outages with QuickBooks Online, including Merchant Services and Payments, several times this week. Intuit ended the week the same way it began it: apologizing for outages within its small-business services.

Quickbooks payroll service down